International Standards and Conformity Assessment for all electrical, electronic and related technologies

ISO/IEC JTC 1/SC 40

IT Service Management and IT Governance

 
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ISO/IEC JTC 1/SC 40 Publications (10)

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ISO/IEC 20000-1:2011

Edition 2.0 (2011-04-18)

Information technology - Service management - Part 1: Service management system requirements

EN, FR
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ISO/IEC 20000-2:2012

Edition 2.0 (2012-02-14)

Information technology -- Service management -- Part 2: Guidance on the application of service management systems

EN, FR
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ISO/IEC 20000-3:2012

Edition 1.0 (2012-08-14)

Information technology -- Service management -- Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1

EN, FR
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ISO/IEC TR 20000-4:2010

Edition 1.0 (2010-11-25)

Information technology -- Service management -- Part 4: Process reference model

EN
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ISO/IEC TR 20000-5:2013

Edition 2.0 (2013-10-30)

Information technology -- Service management -- Part 5: Exemplar implementation plan for ISO/IEC 20000-1

EN
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ISO/IEC TR 20000-9:2015

Edition 1.0 (2015-02-16)

Information technology -- Service management -- Part 9: Guidance on the application of ISO/IEC 20000-1 to cloud services

EN
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ISO/IEC TR 20000-10:2015

Edition 2.0 (2015-11-13)

Information technology - Service management - Part 10: Concepts and terminology

EN, FR
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ISO/IEC TR 20000-11:2015

Edition 1.0 (2015-12-15)

Information technology - Service management - Part 11: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL®

EN
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ISO/IEC 30121:2015

Edition 1.0 (2015-03-17)

Information technology -- Governance of digital forensic risk framework

EN
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ISO/IEC TS 38501:2015

Edition 1.0 (2015-04-02)

Information technology -- Governance of IT -- Implementation guide

EN